In the fast-paced world of fast food, where every second counts and every decision matters, the Chief Operating Officer (COO) of Chipotle plays a pivotal role. This article delves into the daily routine of Chipotle's COO, Jason Kidd, who visits a dozen stores a week, offering a unique insight into the inner workings of the restaurant chain. But what makes this routine truly fascinating is the personal touch that Kidd brings to his role, blending his passion for people with a keen eye for detail and a deep understanding of the business.
Kidd's day begins early, with a focus on self-care and staying active. He exercises between 6 a.m. and 7 a.m., listening to the Wall Street Journal's 'What's News' podcast for a daily dose of perspective. This routine sets the tone for a day filled with both physical and mental demands. After his workout, a light breakfast and a black coffee with a splash of cream fuel him for the day ahead. But the real fuel for Kidd's day is his love for Chipotle's food, which he samples at every opportunity.
His first stop is a Chipotle restaurant, where he arrives before 9 a.m. to observe the prep and opening processes. This is where he gets to see the team in action, tasting the food and interacting with the staff. He looks for two key things: food and people. The food must be right, and the people must be right. This is where he identifies internal talent, observing how people show up and react. Consistency is a priority, and he ensures that the KPIs are met while also providing support where needed.
Kidd's day is a whirlwind of restaurant visits, each one offering a unique insight into the business. He stands in line with guests, interacting with them and gathering feedback. He buys lunch for those around him, talking to them about their Chipotle experience. After lunch, he does a consistency check, asking about the food, prep, and KPIs. This is where he identifies areas for improvement and ensures that the team is on track.
But Kidd's role extends beyond the restaurant. He is also responsible for development and real estate, visiting potential sites and understanding the market. This is where he gets to see the bigger picture, understanding the long-term goals of the company. He connects with direct reports, cross-functional partners, and peers, recapping the day and determining any immediate actions needed.
In the late afternoon, Kidd connects with his family, calling his wife and trying to reach his college-aged kids. This is a crucial part of his day, as he tries to stay connected with his loved ones despite his busy schedule. He often has a 90-minute dinner with the regional team, getting to know people in a different way and understanding their aspirations. This is where he builds relationships and gains insights into the business from a different perspective.
Kidd's day ends with a sports game, a favorite pastime of his. This is where he unwinds and re-energizes, watching the game with a clear mind. But the real recharge comes from his interactions with friends and family, as well as his daily exercise routine. He plays golf and travels, taking time to himself to recharge and reflect.
What makes Kidd's day truly fascinating is the balance he strikes between his role as COO and his personal life. He is a leader who understands the importance of people and the impact they have on the business. He is a man who values consistency, but also knows when to provide support and guidance. He is a leader who understands the bigger picture, but also takes time to connect with those around him. In my opinion, this is what makes him a truly exceptional COO, and a leader who inspires those around him.
